We always recommend you book your ticket in advance. This way, you avoid the queue (even on internet, it can happen!). Then connect a few minutes before the event.
Three simple ways to gain access to your event stream:
Firstly you can gain access via the payment receipt that you have received through email from Cleeng (check your spam and junk folders in case it was incorrectly categorized).
Secondly you can gain access directly via the website from which you registered/purchased, you can click “Already have a ticket?”. Enter your credentials and you're in!
Thirdly you can login via your Cleeng account at cleeng.com- this account was automatically created when you purchased the event - use the same email and password to log in. Once you have logged in you will see your library and purchased history. Click on the relevant link and you will be able to stream the event without any issues.