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> I'm having streaming issues

If you are experiencing streaming issues there are a few simple actions you can take to improve the quality of your stream:

  • Try clearing your cache and cookies, if you're unsure on how to do this take a quick look at the video below. For more information on different devices please click here.

 

 

  • Try refreshing your page or see if you can access the video from another browser and/or device.
  • Control your internet connection; For a reliable viewing experience at medium quality you need a minimum of 1.5Mb download Internet speed.
  • Contact the video owner (contact page on the website where you purchased the video from) to see if they can double-check the video quality for you. 


***Please remember that Cleeng is not responsible for the quality nor managing the videos. Cleeng works in conjunction and on behalf of the broadcaster.