There are a few actions you can take:
- Control your internet connection; For a reliable viewing experience at medium quality you need a minimum of 1.5Mb download Internet speed.
- Try reloading the page a few times or see if you can access the video from another browser and/or device.
- Contact the video owner (contact page on the website where you purchased the video from) to see if they can double-check the video quality for you.
***Please remember that Cleeng is not responsible for the quality nor managing the videos, and we will redirect you to the video owner for more details.