We are here to help

My payment is refused. What can I do?

If you have registered, but your payment didn't go through and was rejected by the bank:

1. Please double-check if you filled in the correct billing details, including expiration date or your CVC code. 

2. If your data is correct, you might need to contact your bank asking for more details. Due to privacy policy, we don't receive any details on the reason of this rejection from the banks. You can find their contact details at the back of your card.

3. To get access immediately - you can try using another payment method. 


Credit Cards: Master Card, Visa, American Express, etc.

When you pay with a Credit Card, our system asks authorization from your bank. In some cases a bank refuses the payment. This can have multiple reasons, however the bank does not inform us about the exact reason to respect your privacy. So we are unable to give you specific information. Please contact your bank for any details and status of your account in case this happens to you. 

In some rare cases a credit card payment is blocked due to our fraud filters. If your bank tells you everything is okay from their side, please submit a request with your details and we'll look into your purchase status as soon as possible.



There are multiple ways you can pay via PayPal. When you pay with a credit balance on your PayPal account, transactions tend to go very smoothly. Be aware that if you pay using an external payment method, like your credit card that is associated with your PayPal account, similar issues can arise like those indicated above (section about Credit Cards). 

If you still encounter payment issues, please submit a request with your details and we'll look into your purchase status as soon as possible.



Was this article helpful?
1 out of 3 found this helpful