We are here to help

How to request a refund

In case you feel eligible for a refund, you can request a refund by clicking the "Submit a request" button at the bottom of the screen.

Note: Cleeng only process refund requests coming in via this request form. Requesting a refund does not mean it will be granted automatically.


• For your purchase and the refunding process, the Cleeng Terms & Conditions apply.

• A viewer will be automatically granted a refund, 24-72 hours after the refund request was submitted, only in the following cases: 

  1. A viewer made double/multiple purchases using the same registration/login data.
  2. The event was cancelled by the Broadcaster or if the video on-demand was removed by the Broadcaster. 
  3. More than 80% of the show had streaming issues (no sound, or poor sound & video quality).
  4. A video is missing – as it wasn’t published by the Broadcaster.
  5. The content was misleading – the description didn’t relate to actual content of the video

***Please note if you have purchased a subscription and do not cancel your subscription prior to the first payment being due, you will not be eligible for a refund and you will be charged the full months rate. There are no refunds for change of mind or accidental purchase.***


In case of any doubts or the reason is unclear regarding a refund request, Cleeng may contact the viewer for more information and/or the broadcaster who will decide if the viewer's request is valid for a refund.

Refund request must be submitted less than 48 hours after the event has finished in order to be reviewed.

*IMPORTANT NOTE: Events that are followed up by a replay/ VOD won't be refunded. 

In case of a rejection of the refund request, the viewer will be notified within 24-72 hours.



Was this article helpful?
0 out of 1 found this helpful