When submitting your request to our helpful Support team please use the following tips:
1. Describe in detail what the issue is about and if possible attach screenshots and any other information to help us resolve your issue as quickly as possible.
2. What browser/version are you using (if it is a technical issue) i.e. Safari, Firefox, Google Chrome, Internet Explorer.
3. What device & operating system you're using: mobile, tablet, PC, laptop. Are you using Mac OS or Windows?
With these extra tips, we'll be able to have this issue cleared up right away!