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> Why hasn't my subscription renewed?

By default all subscriptions are renewed automatically. Sometimes however, you may notice that your subscription plan wasn't automatically renewed.

**In such case you get an automated email notification and 48 hours to act upon this feedback. 

There are two main reasons for a failed renewal: 

1. Your bank doesn't accept the transaction due to its own internal policies. 

Solution: Please contact your bank directly to obtain more information.

2. Your credit card has expired.

Solution: update your credit card details in your account. Simply click on the link we send you in the automated notification email or log in at http://cleeng.com/us/my-account with your email and the affiliate password, click on 'Settings' and update your credit card info. 

***After 48 hours and no action from your side, the auto-renewal won't be possible anymore and your subscription will be automatically cancelled. You will need to subscribe again to start a new subscription cycle.